Why does my router always malfunction even when swapped out by the ISP?

I've been experiencing consistent huge spikes recently, so to troubleshoot a bit, I try to ping my router: C:\Users\**** ping 10.0.0.1 Pinging 10.0.0.1 with 32 bytes of data: Reply from 10.0.0.1: bytes=32 time=3742ms TTL=64 Request timed out. Reply from 10.0.0.1: bytes=32 time=4ms TTL=64 Reply from 10.0.0.1: bytes=32 time=2ms TTL=64 Ping statistics for 10.0.0.1: Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds: Minimum = 2ms, Maximum = 3742ms, Average = 1249ms. So the conclusion is that the router is at fault. I call my ISP techs, they swap th

Question by fane-eternal on Super User, licensed CC BY-SA. We show a short excerpt and link to the original thread as credit.